Shipping policy

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LEADNAV Shipping Policy

 


 

Order Processing

 

 

  • All hardware is custom-built to order. Production begins after your order and confirmation are received.

  • Processing and build times may vary depending on workload and materials. You will receive an estimated lead time when your order is confirmed.

 

 

 

 

Shipping & Delivery

 

 

  • All shipments are sent with tracking, insurance, and signature required at delivery.

  • Customers are responsible for providing a valid shipping address where someone will be available to sign for the package.

  • If delivery cannot be completed, the carrier may hold the package at a local facility for pickup. It is the customer’s responsibility to contact the carrier and arrange pickup or redelivery.

 

 

 

 

Failed Deliveries / Returns to Sender

 

 

  • If a shipment is refused, unclaimed, or returned to us due to inaction, the order will be considered abandoned by the customer.

  • No refunds will be issued for unclaimed shipments. At the sole discretion of LEADNAV Systems LLC, a refund may be considered, less shipping costs and a 25% restocking fee.

 

 

Shipping Costs

 

 

  • Shipping costs are non-refundable.

  • Customers are responsible for all return shipping costs unless the product arrived defective or damaged.

 

 

 

 

Damaged or Lost Packages

 

 

  • All shipments are insured. If your package arrives damaged or is lost in transit, please notify us immediately at headquarters@leadnavsystems.com.

  • Claims must be filed with the carrier. LEADNAV Systems LLC will assist in the claims process but is not responsible for carrier delays or errors.

 

 

 

 

International Shipping

 

 

  • Customs duties, taxes, or import fees are the responsibility of the customer.

  • LEADNAV Systems LLC is not responsible for delays caused by customs processing in the destination country.